To provide the required medical care in a timely manner to all patients attending clinics at DASMC, patients need to be aware of the “Appointment Policy”. Implementation of this policy will help to better utilize the available resources and serve the needs of our patients.

• All new and follow up appointments are scheduled with reception staff. Follow up appointments are arranged as per the direction of the treating physicians.

• Patients are responsible for remembering their appointments; you will receive a confirmation call and reminder message by reception staff.

• To attend all scheduled appointments in a timely manner and make necessary preparations, patients need to present themselves on time (preferably 15 minutes prior to the actual appointment time) at the reception desk.

• The appointment will get automatically cancelled or deferred to next available slot (if any)  within the same day, if a patient does not show within the first 10 minutes of the appointment time and a new appointment needs to be arranged.

• If patients are not able to attend an appointment, they need to inform the reception staff (at least 24 hours before the appointment) to cancel the scheduled appointment. As the demand for appointments is high, informing us about the cancellation, well in advance of the appointment date, will help healthcare providers at DASMC to arrange for the nearest possible new appointment and assign the time of the cancelled appointment for another patient who is in need of medical care. In this way, we can best serve the needs of all patients.

• Failure to confirm your appointment by returning our call or confirming by message as a reply to our reminder message, will result in cancelation of your appointment.

• “NO SHOW” is a situation where patients miss their appointment without informing the reception staff of cancellation. Late shows (10 minutes or more after the scheduled appointment) and late cancellations (less than 24 hours) are considered as if patients have not kept their appointments and will be recorded as “NO SHOW” in their medical record.

• Cancellation and rescheduling of the appointments must not be very frequent; for more than two consecutive cancellations, a proof of the genuine compelling reason is required.

• All appointment-related matters should be communicated to reception staff in person or via telephone. Please use our dedicated line on 16161699 by calling or what’s app same number, from 9:00am to 9:00pm from Saturdays to Thursdays.

• Patients are responsible for informing the reception staff about updates or any changes in their contact information.